Had the last pod in my box fail tonight while I was changing out my expired pod.
I have five pods in the mail to replace the 5 that have already failed. According to the woman on the phone (I was stunned that Insulet has 24/7 support. That part is nice, at least), those are due to me tomorrow. I’ve been calling to try and get new pods for two weeks. I realize they are trying to be helpful and keep me from paying out of pocket for them, but by not shipping me pods when I said I needed them – by making me wait for the Oct. 7th magical date that’s in their computer – it means they leave you no room for their 20% pod failure rate. They give you no wiggle room.
So it’s back to shots for a day until those fuckers show up. I just took my 15u of Lantus. It also means leaving work early tomorrow so I can pick them up before the the apartment office closes (I had them change the delivery address to my work address to avoid this problem in future). When I’d assumed I’d be sent pods well in advance of running out, I figured having them sent to me at home would be no big deal. I’d have a week or more to pick them up from the apartment office.
But it doesn’t work like that. In order to get replacements I don’t have to pay for out of pocket ($35 a pop) before the magical Oct. 7th date, I have to call them every time a pod fails and have them ship me a replacement.
Goddammit. 6 pods in 30 have failed.
That’s a 20% failure rate.
I realize it’s a new technology, but these guys have seriously got to get their shit together.
